Have a question, feedback, or simply want to get in touch?
Contact Us
If you have questions about your order or need any general information our customer service team will be happy to assist you.
Call us (08) 9361 5781
Email us info@dyenamicsublimation.com.au
Find us Units 1-12 / 210 Star Street, Welshpool, WA, 6106
Help and Support
WHAT IS DYE SUBLIMATION?
Dye Sublimation Printing is a process of applying a heat sensitive ink to fabric which permanently dyes the fabric. This involves printing the inks onto a specialised paper which is then laid onto the fabric and run through a heat press at a high temperature and pressure. The ink is transferred permanently into the weave of the fabric.
WHY SHOULD I CHOOSE DYE SUBLIMATION OVER OTHER PRINTING METHODS?
Dye sublimated printing is colour fast and won’t crack, fade or peel over time. The printing options are almost unlimited, including the ability to have all-over printing on an entire garment. There are no added costs for extra colours or printing extra logos as it is all printed at the same time.
IS THERE A MINIMUM / MAXIMUM QUANTITY FOR ORDERS?
We do have a minimum of 15 garments for an order. We don’t have a maximum order quantity…for very large orders please contact us for pricing & turnaround times.
HOW LONG WILL MY ORDER TAKE?
Our standard lead-time is 4-5 weeks from artwork approval. If you have a critical deadline to meet, please contact our sales team to discuss your requirements further.
DO YOU HAVE A RETURNS POLICY?
Dyenamic Sublimation strives to deliver high quality products that are perfect for our clients. As a result of this, we aim for perfection with each order, thus removing the need for an official company refunds and returns policy. However if there is a fault with an item, we advise customers to contact us with full details of the issue so we can look into it. Issues are then processed on a case-by-case basis and appropriate actions may be taken when feasible.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major types of payment including Visa, MasterCard and PayPal. We bill our transactions in the AUD (Australian Dollars). When placing an order, you will need to submit your credit card or PayPal details at the time of completing the transaction. We will then send a confirmation email to confirm the goods purchased as well as a sub total of the order. We then process payment and finalise the order. Please note delivery fees will apply for product that need to be sent out to you. Additionally you may pick up items in person at our store.
DO YOU PROVIDE OVERSEAS SHIPPING?
For international orders, please contact us to discuss further.
