Below is a list of the many of the Frequently Asked Questions that arise from time to time.
If your question is not answered below, please feel free to contact us directly.
Dye Sublimation Printing is a process of applying a heat sensitive ink to fabric which permanently dyes the fabric. This involves printing the inks onto a specialised paper which is then laid onto the fabric and run through a heat press at a high temperature and pressure. The ink is transferred permanently into the weave of the fabric.
Dye sublimated printing is colour fast and won’t crack, fade or peel over time. The printing options are almost unlimited, including the ability to have all-over printing on an entire garment. There are no added costs for extra colours or printing extra logos as it is all printed at the same time.
If possible logos should be provided in a high resolution or vector format such as .EPS, .AI or .CDR.
If you have a low quality format such as a .JPG, .BMP or .GIF file, please be aware that we may need to re-create the logo in a higher resolution format which would incur additional costs. Please discuss this with your account manager. If you have a style guide or PMS colour codes you can provide for your logo this would also be helpful for ensuring colours are matched correctly in the final print.
Download our ARTWORK GUIDE
Yes, we can certainly do a custom design for you. Please discuss with your account manager what you would like for your fully custom design or the details of what you want to change on one of the existing designs.
Fully customised designs may incur extra artwork costs, so please ask our sales team when discussing the design.
We do have a minimum of 15 garments for an order.
We don’t have a maximum order quantity – for very large orders please contact us for pricing & turnaround times.
Our standard lead-time is 4-5 weeks from artwork approval.
If you have a critical deadline to meet, please contact our sales team to discuss your requirements further.
Most our styles are available in Men’s, Ladies & Kids specific sizing. We can supply size charts or if available a sizing kit (charges may apply). Please contact our sales team to discuss any questions you may have in relation to sizing.
Dyenamic Sublimation strives to deliver high-quality products that are perfect for our clients. As a result of this, we aim for perfection with each order, thus removing the need for an official company refunds and returns policy. However, if there is a fault with an item, we advise customers to contact us with full details of the issue so we can look into it. Issues are then processed on a case-by-case basis and appropriate actions may be taken when feasible.
The ordering process can be complicated based on a customer’s requirements. We therefore ask that customers contact us with specific questions before placing an order to allow for bespoke and personalised service. We will be able to advise you on expected quoted costs, delivery times, minimum order quantities, design queries, right through to discussion on samples, materials and delivery charges.
We accept all major types of payment including Visa, MasterCard, and PayPal. We bill our transactions in the AUD (Australian Dollars). When placing an order, you will need to submit your credit card or PayPal details at the time of completing the transaction. We will then send a confirmation email to confirm the goods purchased as well as a sub-total of the order. We then process payment and finalise the order.
* Please note delivery fees will apply for products that need to be sent out to you. Additionally, you may pick up items in person at our store.
For international orders, please contact us to discuss further.
